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Thread: Rich at Moore Chrysler Jeep -- Two Thumbs Up

  1. #76
    Join Date
    Jan 2012
    Location
    Buckeye, Az.
    Posts
    7,989

    Re: Rich at Moore Chrysler Jeep -- Two Thumbs Up

    Quote Originally Posted by calvarez View Post
    Yeah, I understand the process, my only complaint is about not being told the reality after very carefully asking. I would have just purchased a battery and handled it that way. I know that most customers have certain expectations, so I try to go out of my way to make sure that the ONLY expectation is just honesty. It's like I wish there was a code word for "dude I'm just trying to make it through a day just like you are and the ONLY thing I want is for us to come to an agreement or agree there's not a good fit."
    There's two code words, actually phrases, for that.

    1. It's all good
    2. It is what it is.
    Non-College Educated Working Class White Deplorable....

  2. #77
    Join Date
    Feb 2012
    Location
    peoria
    Posts
    701

    Re: Rich at Moore Chrysler Jeep -- Two Thumbs Up

    I got you, Mike is normally better at that. He should be that guy that you can say "dude, just be honest with me on what you can do and how long". Pretty sure I seen Mike helping you. Either way if you come to us for service again let me or Mike know, hopefully not an appointment setter that just gets people in here, and hopefully it will be a better experience. I appreciate the honest input.

    Rich
    Rich Schott
    Moore chrysler Jeep
    Parts Manager
    rich@mooreauto.com
    623-972-1997

  3. #78

    Re: Rich at Moore Chrysler Jeep -- Two Thumbs Up

    Thanks for caring. And yes, it was Mike, I always just call him directly. I get the pressures on an SA. I have to translate "dumb customer speak" to "technical requirements" all freakin' day myself.
    Carlos Alvarez
    2015 copper pearl JKU Rubicon
    KG7EQI

  4. #79
    Join Date
    May 2012
    Location
    gilbert az
    Posts
    1,502

    Re: Rich at Moore Chrysler Jeep -- Two Thumbs Up

    Bump for more epic customer service from Rich and the gang!

    Sent from my PH-1 using Tapatalk

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